TransferGo vs Western Union

In this TransferGo vs Western Union comparison, we will compare this two money transfer services side by side to see which one is better to send money with.

In this TransferGo vs Western Union comparison, we will evaluate these two money transfer services to determine which one is more suitable for sending money.

When people think of sending money, Western Union is often the first name that comes to mind. This is primarily due to its immense size and long-standing presence in the money transfer industry.

On the other hand, TransferGo is relatively lesser-known, with only a small number of individuals familiar with its services. However, TransferGo offers distinct advantages that set it apart from the massive money transfer giant, Western Union.

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Transfergo vs Western Union Overview

Let’s meet the contenders.

Western Union Overview

Western Union is the world’s oldest and most renowned money transfer service, established in 1851. It is the leading company in terms of coverage, with over 500,000 locations in over 200 countries and territories worldwide.

Western Union is the preferred choice for quick cash transfers. Unlike most money transfer providers that only accept bank accounts and debit/credit cards as payment options, Western Union stands out by enabling customers to pay in cash and allowing recipients to receive the money in cash as well. This makes Western Union an ideal solution for individuals without bank accounts or those who prefer cash transactions.

TransferGo Overview

TransferGo is an excellent choice for sending money abroad, particularly for individuals residing in Europe, the UK, or Turkey.

Despite being relatively young with just a decade of operation, TransferGo has experienced substantial growth and now offers its services in over 63 countries. The primary advantage of using TransferGo for money transfers is its affordability, speed, and user-friendly interface, making it a convenient option for sending money.

TransferGo vs Western Union (Pros & Cons)

Before we proceed with the detailed comparison of TransferGo and Western Union as money transfer providers, let’s first explore the advantages and disadvantages of using either service.

TransferGoBetter exchange rate
Excellent customer support
Availability of free transfers for select countries
Limited coverage
Western UnionOffers cash transfers
Available in over 200 countries
Several payment & delivery options
Some transfers may take longer
High fees
Poor customer support

Who offers better exchange rates?

Both Western Union and TransferGo apply a markup to the mid-market exchange rate when transferring money. This means they use a lower exchange rate to make a profit. However, it’s important to note that almost every money transfer company applies this practice. Therefore, we will compare Western Union vs TransferGo to determine which service offers more competitive rates.

Let’s consider a specific scenario where you want to send 100 GBP from the UK to the Philippines.

The mid-market exchange rate (as found on Google) is 1.00 GBP = 70.02 Philippine Pesos.

TransferGo vs Western Union

Western Union exchange rate

At the moment of writing this article, the exchange rate being used by Western Union for 1.00 GBP is 69.5476 Philippine pesos.

TransferGo vs Western Union: Western Union exchange rate

In practical terms, if you were to send 100 GBP with Western Union, the recipient would receive 6954.76 pesos instead of the 7001.96 pesos shown on Google.

It’s important to keep in mind that the exchange rate offered by Western Union can vary based on factors such as the currencies involved and the chosen payment and delivery options. Generally, transfers to bank accounts tend to provide a more favorable exchange rate compared to cash or mobile wallet delivery options.

TransferGo exchange rate

At the moment of writing this article, TransferGo is using an exchange rate of 1 GBP = 69.61695 Philippine pesos.

Therefore, if you were to send 100 GBP with TransferGo, the recipient would receive ₱ 6 961.69.

It’s worth noting that TransferGo maintains a consistent exchange rate regardless of whether you are sending money to a bank account, debit card, or mobile wallet. However, it’s important to be aware that the exchange rate may vary as the sending amount increases and can also differ between countries.

Verdict: TransferGo offers better exchange rates compared to Western Union. Also, note that the exchange rate on Western Union updates in real time whereas on TransferGo it does not.

Transfergo vs Western Union fees?

Both Western Union and TransferGo impose fixed fees for sending money, but which company has lower fees? Let’s take a look.

Western Union fees

Determining Western Union fees can be challenging as they vary significantly depending on various factors. The fees you pay will depend on factors such as the chosen payment and delivery options, the amount being sent, and the countries involved.

If you are sending money from the US using Western Union, you can utilize the price estimator provided by Western Union to calculate the applicable fees. However, if you are not based in the US, you can refer to the Western Union fee table for an overview of the fees.

In general, Western Union tends to have higher fees due to its substantial operational costs. Sending $100, for example, may result in fees as high as $15. However, it is worth noting that there are instances where Western Union may be more cost-effective compared to other remittance companies. For example, online bank transfers through Western Union can be relatively inexpensive. If your online banking app supports Western Union transfers, it might be worth considering as an option.

TransferGo fees

TransferGo offers different types of money transfers; Free, instant, now, and standard. They charge fixed fees that range from 0 to 1.99 euros.

  • Free Transfers: You can transfer money for free in certain countries using TransferGo. These transfers mainly involve sending money to someone’s bank account using the IBAN. Check if there is a free option for your country.
  • Instant/Now transfers: If you want to send money as soon as possible you can go with either of these two options. With instant transfers, the money is delivered as soon as the payment is made. And with Now transfers, money is delivered within 30 minutes of making payment. For Instant/Now of transfers, you will be charged 1.99 euros or equivalent.
  • Standard Transfers: Here money is delivered the following day, and you will be charged 0.99 euros.

TransferGo fixed fees remain the same even if the amount is increased. So you will only be charged either 0.99 for standard and 1.99 for Instant/Now Transfers. Even though the fees remain the same, the exchange rate changes. The exchange rate changes as you exceed certain amounts.

Verdict: TransferGo wins, it is cheaper to send money with in comparison to Western Union.

How to send money

Western Union

Western Union offers a range of options for sending money, and the process varies depending on the chosen transfer method.

For cash transfers where you want to pay in cash, you will need to visit a Western Union location to initiate the transfer. The recipient can then collect the money in cash or receive it online directly into their bank account or debit card.

In certain countries, transfers can be initiated directly through the Western Union website. Payment options include debit/credit cards, bank transfers, or e-wallets. The recipient can receive the funds in cash by visiting a Western Union store, or they can opt for direct deposit into their bank account, debit card, mobile money account, or e-wallet.

Western Union also supports money transfers through bank mobile applications. If your bank supports Western Union transfers, you can use your bank’s mobile app to send money.

Additionally, in certain countries, Western Union facilitates money transfers via telephone.


To send money through TransferGo, follow these steps:

  1. Visit the TransferGo website to sign up for an account if you haven’t already done so.
  2. Log in to your account and click on the “Send Money” option.
  3. Select the country where you want to send money and enter the desired amount for the transfer.
  4. Choose the delivery method and provide the recipient’s details. Then, click “Continue.”
  5. Select your preferred payment method from the available options.
  6. Review the transfer details and proceed to make the payment.
  7. Once the payment is completed, wait for your recipient to receive the funds.

It’s important to note that TransferGo allows transfers to be carried out online either through their website or via their mobile application.

In summary, Western Union offers a wider range of options for transferring money compared to TransferGo. However, TransferGo offers a straightforward process for sending money in comparison to certain transfer options available through Western Union.

Which is faster to send money with?

Another important aspect to consider when choosing a money transfer service is the speed of transfers. Let’s take a look to see which company is faster to send money with, TransferGo or Western Union.

How fast is Western Union?

Western Union provides cash transfers that can be completed in just a few minutes. The recipient can conveniently collect the money at a nearby Western Union store shortly after the transfer is made.

For mobile money transfers through Western Union, the process is also swift, with funds typically reaching the recipient within minutes.

If you prefer to have the money sent directly to the recipient’s bank account, it may take between 2 and 5 days for the transfer to be completed and for the funds to be available in their account.

How fast is TransferGo?

TransferGo ensures speedy transfers, with standard transfers typically being completed within one business day.

TransferGo provides three types of transfers: Instant, Now, and Standard.

Instant Transfers are executed immediately after the payment is made. It’s important to note that Instant Transfers are available for select countries, primarily in Europe. These transfers often involve sending money to the recipient’s bank account using the IBAN.

With Now Transfers, the money is delivered to the recipient within a maximum of 30 minutes.

If you opt for a Standard Transfer, the money will be delivered to your recipient before the end of the following day.

Verdict: TransferGo offers faster transfers than Western Union. Only use Western Union if you are sending cash otherwise use TransferGo.

Who offers better ease of use & security?

Both TransferGo and Western Union are fully registered and regulated money transfer providers. So if you are concerned about security, your money is safe with either of the companies.

Western Union

Western Union offers a comprehensive money transfer service that includes a wide range of pay-in and delivery options, ensuring convenience for its users. The variety of payment and delivery choices enhances the overall user experience.

If you prefer to pay in cash, you can simply visit the nearest Western Union location to initiate the transfer. Alternatively, you have the flexibility to send money from the comfort of your own home by visiting their website or downloading the Western Union mobile app.


Opening an account and sending money through TransferGo is a straightforward and hassle-free process.

To set up an account, you simply need to fill out your profile information and submit your ID. Your details are promptly verified, typically within minutes, and once approved, you can immediately begin sending money.

When it comes to sending money with TransferGo, the process is hassle-free. All the necessary details are provided during the transfer setup. You will have visibility on fees, exchange rates, payment and delivery options, as well as the expected delivery time.

Although TransferGo offers a limited number of payment and delivery options, it is still an excellent money transfer service. In fact, TransferGo secured the second position in a Monito case study that evaluated money transfer providers based on user experience. Western Union ranked sixth in the study, while the top-rated company was Wise, scoring an impressive 9.6 out of 10.

Verdict: It’s a tie. Both TransferGo and Western Union are easy and secure to use.

Sending limits

Western Union limits

Western Union does not disclose the exact sending limits as these limits differ from country to country. In the USA for instance you can send up to $3000 per transaction. To send more than $3000 you will have to verify your identity. The highest amount you can send after identity verification is $50 000 per transaction.

Sending limits will differ from country to country but are high enough for an average money transfer. 

TransferGo limits

TransferGo allows you to send money without any specific sending limits, enabling you to transfer as much as you need.

However, it’s important to note that certain limits may be imposed by your chosen payment and delivery options. For example, if you opt to pay with a card, there is a sending limit of 10,000 GBP. Additionally, banks may have their own sending and receiving limits that apply to the transfer process.

What payment & delivery options are available

Let’s compare some of the ways of paying for transfers using these two money transfer providers; TransferGo vs Western Union.

Western Union payment options

Western Union offers several payment options, here are some of them.

  • Cash (In-store)
  • Debit/credit card
  • Bank transfer

Western Union delivery options

There are plenty of options for your receiver to get money on Western Union. He/she may get money using any of the following.

  • Cash (In-store)
  • Debit card deposit
  • Direct bank deposit
  • Mobile money
  • Digital wallet

TransferGo payment options

When sending money on TransferGo, you can pay for the transfer using the following payment options.

  • Bank transfer
  • Debit/Credit card
  • Google Pay and Apple Pay (Only available in a few select countries)

TransferGo delivery options

TransferGo offers the following delivery options.

  • Bank account deposit
  • Debit card deposit
  • Mobile wallet
  • Mobile money
  • Phone number

Take note that payment and delivery options vary by country. 

Verdict: Tie, both TransferGo and Western Union offers a variety of payment and delivery options. Western Union, however, allows cash transfers that are not available on TransferGo.

Which transfer service covers more locations

Western Union has an extensive global presence, with over 500,000 locations spread across more than 200 countries and territories.

One of the key advantages of Western Union is its ability to reach areas where other remittance companies may not have coverage. The availability of cash transfers also makes Western Union highly accessible, particularly for individuals who do not have access to banking services.

On the other hand, TransferGo only operates in about 63 countries, and it is a favorable choice for sending money, particularly for individuals residing in Europe, the UK, and Turkey.

In summary, Western Union takes the lead in terms of global reach and availability, covering a broader range of countries and currencies compared to TransferGo.

Transfergo vs Western Union (Customer satisfaction)

Let’s find out what others have to say about these two companies.

TransferGo customer reviews

TransferGo has established itself as an outstanding money transfer service, evident from the positive reviews and ratings it has received from its satisfied customers.

With an impressive Trustpilot rating of 4.7/5 and over 30,500 positive reviews, TransferGo has garnered high praise from its users. On the Play Store, it maintains a solid rating of 3.9/5, accompanied by 28,100 reviews and over 1 million downloads. Furthermore, on the Apple Store, it boasts an impressive rating of 4.9/5 based on 2000 reviews.

During my research, I discovered several key reasons why people like using TransferGo:

  • Fast and seamless transfers
  • Competitive exchange rates
  • Excellent and responsive customer support
  • Effortless and speedy account verification process
  • Simple and straightforward transfer setup

However, it’s important to note that there were a few aspects of TransferGo that some users did not favor:

  • Account verification request coming after initiating the transfer
  • Perceived slightly lower exchange rates
  • Instances where standard transfers exceeded the promised one-day delivery timeframe

Overall, TransferGo has garnered significant praise for its service, with the majority of users commending its fast and reliable transfers, favorable exchange rates, and exceptional customer support.

Western Union customer reviews

Western Union has garnered a significant number of reviews and ratings, showcasing its popularity among users.

On Trustpilot, Western Union boasts a rating of 3.9/5 along with over 46,000 reviews. The Western Union mobile app on the Play Store maintains a strong rating of 4.6/5 based on more than 267,000 reviews. Additionally, Western Union has an excellent rating on the Apple Store, with a remarkable 4.8/5 rating from over 606,000 ratings.

Here are some of the reasons why people appreciate using Western Union:

  • Reliability and trustworthiness
  • A wide array of payment and delivery options
  • Ability to send money to almost any part of the world
  • User-friendly and intuitive interface

However, there are certain aspects of Western Union that some users expressed dissatisfaction with:

  • Lengthy ID verification process
  • Occasional delays in transfers
  • Poor customer support experience
  • There are instances where transactions were rejected without apparent reason

Despite these concerns, Western Union remains a popular choice for many due to its reputation for reliability, diverse payment options, global reach, and overall ease of use.

Which is better: Transfergo or Western Union?

Both Western Union and TransferGo have their advantages and disadvantages, so it’s important to consider your specific needs when choosing between them.

Western Union is a reliable and widespread money transfer service that operates in almost every country. It is a good option for cash transfers, as the money can be delivered within minutes.

On the other hand, TransferGo offers competitive exchange rates, low fees, and fast transfers. If TransferGo is available in your country, it can be the ideal choice to use.

If you are looking for alternatives to Western Union, WorldRemit or MoneyGram are worth considering.

In cases where TransferGo is not available in your country, consider using Wise (formerly known as TransferWise), especially for bank and mobile wallet transfers.

If you have any additional thoughts or recommendations, please share them in the comment box below.

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